Customer Disclosures

Blackhawk Network California, Inc. (NMLS# 925953) is licensed in connection with its money services business in various U.S. jurisdictions. Please see below for certain disclosures required by specific states.

If you have any questions or complaints, please direct them to:

Blackhawk Network California, Inc.
6220 Stoneridge Mall Road
Pleasanton, CA 94582
Phone number: 888-524-1283

ALASKA

Blackhawk Network California, Inc. provides money services pursuant to the Alaska Uniform Money Services Act.

FOR ALASKA RESIDENTS ONLY
If your issue is unresolved by Blackhawk Network California, Inc. (888) 633‐9434, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Formal complaints must be in writing, please download the form here:  https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf  
Formal complaint forms may be submitted via:

  1. Fax:  907-465-1230
  2. Email:  msb_licensing@alaska.gov
  3. Mail:  Division of Banking & Securities PO Box 110807 Juneau, AK  99811-0807

If you have questions regarding formal complaints, please call 907-465-2521

ARIZONA

Blackhawk Network California, Inc. (Lic.# MT-0914710) is licensed by the Arizona Department of Financial Institutions. For Consumer Complaints or Questions contact:

Arizona Department of Financial Institutions
100 N. 15th Avenue, Suite 261
Phoenix, Arizona 85007(602) 771-2800

ARKANSAS

Blackhawk Network California, Inc (Lic.# 43330) is an agent conducting business on behalf of Blackhawk Network California, Inc. (“BHN CA”), which is licensed under the Arkansas Money Services Act. Unresolved complaints may be directed to:

Arkansas Security Department
Heritage West Building, Suite 300
201 East Markham Street
Little Rock, Arkansas 72201-1692 
(501) 324-9260 / (800) 981-4429

CALIFORNIA

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Business Oversight at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dbo.ca.gov or by mail at the Department of Business Oversight, Consumer Services, 1515 K Street, Suite 200, Sacramento, CA 95814.

COLORADO

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with
YOUR TRANSACTION – THE MONEY YOU SENT
You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
If you are a Colorado Resident and have a Complaint about
THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY

ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at: 
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
email: DORA_BankingWebsite@state.co.us
website: www.dora.colorado.gov/dob

FLORIDA

Blackhawk Network California, Inc is an agent of Blackhawk Network California, Inc., a licensed money services business by the Florida Office of Financial Regulation (Lic.# FT230000221). If you have a complaint or concern, please call Blackhawk Network California, Inc. at 888-633-9434.

GEORGIA

Blackhawk Network California, Inc is an agent of Blackhawk Network California, Inc. a licensed by the Georgia Department of Banking and Finance. (Lic.# 8941/ NMLS# 925953).

ILLINOIS

Blackhawk Network California, Inc. (Lic.# MT.0000193) is a licensed money transmitter in the State of Illinois. This authorization may be revoked at any time by the licensee. 

For suspected violations of the Transmitters of Money Act, a customer may contact:
Illinois Department of Financial and Professional Regulation
Division of Financial Institutions
320 West Washington Street, 3rd Floor
Springfield, IL 62786 
Telephone: 888-473-4858

MARYLAND

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Blackhawk Network California, Inc. (Lic.# 9159/ NMLS# 925953 ) at:

Office of the Commissioner of Financial Regulation
500 N Calvert Street, Suite 402
Baltimore, Maryland 21202
Telephone: 888-784-0136

MISSISSIPPI

Blackhawk Network California, Inc. (Lic.# MT/000101) holds a valid and existing Money Transmitters License issued by the Commissioner of Banking and Consumer Finance under the Mississippi Money Transmitters Act. 

MINNESOTA 

Blackhawk Network California, Inc. (Lic.# MN-MT-925953) has been authorized by the State of Minnesota Department of Commerce to transact the business of money transmitter, unless this authority be suspended, revoked, or otherwise legally terminated.

NEW HAMPSHIRE

Blackhawk Network California, Inc. (Lic. # 15570-MT) has been granted a license by the New Hampshire Banking Department to engage in business as a Money Transmitter in accordance with and subject to the provisions of the New Hampshire Revised Statutes Annotated Chapter 399-G as amended and any regulations promulgated thereunder.

NEW YORK

Licensed as a Money Transmitter by the New York State Department of Financial Services. If you have any questions or complaints, please direct them to:

Blackhawk Network California, Inc.
6220 Stoneridge Mall Road Pleasanton, CA 94582
Phone number: 888-633-9434

Unresolved consumer complaints may be mailed to:

New York State Department of Financial Services One State Street
New York, NY 10004-1417
Fax number: 212-709-1673
Consumer Help Line at 877-226-5697

NORTH CAROLINA

Money transmission on behalf of Blackhawk Network California, Inc. is conducted at this location pursuant to the North Carolina Money Transmitters Act, N.C.G.S. § 53-208.41 et seq.
If you have an inquiry or complaint, please contact Blackhawk Network California, Inc. at (888) 633-9434

OKLAHOMA

Blackhawk Network California, Inc. ( NMLS# 925953) is authorized to engage in the business of money transmission in the State of Oklahoma, subject to the provisions and requirements of the Oklahoma Financial Transaction Reporting Act, 6 O.S. § 1511 et seq., and regulations of the Oklahoma State Banking Board promulgated there under.

PENNSYLVANIA

Blackhawk Network California, Inc.(Lic.# 33186/ NMLS# 925953) is a licensed money transmitter in the State of Pennsylvania. Consumer’s questions may be directed to BHN CA at (888) 633-9434.

TEXAS

If you have a complaint, first contact the consumer assistance division of Blackhawk NetworkCalifornia,Inc. at 888-633-9434. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking:

In Person or U.S. Mail:

Texas Department of Banking
2601 North Lamar Boulevard, Suite 300
Austin, TX 78705-4294

WASHINGTON

After first contacting Blackhawk Network California, Inc. at (888) 633-9434, if you still have an unresolved complaint you may file it by contacting the Washington Division of Consumer Services:

  • Online: https://dfi.wa.gov/node/6521/webform/money-services-complaint-form
  • Mail or fax: https://dfi.wa.gov/sites/default/files/money-services-complaint.pdf
  • Call: 360-902-8703 or 1-877-746-4334
  • Email us: CSEnforceComplaints@dfi.wa.gov

WISCONSIN

Blackhawk Network California, Inc. (Lic.# 121-SOC) is licensed by the Departments of Financial Institutions of the State of Wisconsin pursuant to Chapter 217, Wisconsin Statutes.